Sale/Discount Policy

Valid on New Orders Only

For Shipping Customers

Once the tracking number is uploaded for your order, it has been shipped. No cancellations or refunds will be given to honor a Sale Price.

If a tracking number has not been uploaded for your order, if requested, we will give you the difference between the sale price and regular price in the form of a gift card to use on future purchases that is only valid for 60 days and your order will not ship until the fulfillment time advertised in the Flash Sale.

Free Shipping of all orders of $85 or more

We use UPS and FedEx for our shipping providers. We reserve
the right to use the most economical shipping option to your location.

H & H Creations is not responsible if you do not
select the free shipping option at check out, refunds will not be processed for check out errors.

We pride ourselves to get our orders out as soon as possible.
Orders placed before 12pm EST will go out the same business day or next business day. Please keep in mind that we could be delayed in our shipping turnaround times, this includes custom orders, rounds, sales, and during the peak of craft show season (October – December).

Standard shipping turnaround times will be displayed in the
banner at the top of the webpage. This time frame does not apply to certain items
that have the turn around time in the item description, whichever the longer turnaround time is between the listing, or the banner will be the actual turnaround time for the shipping of the item. (For example, if the banner at the top of the page states a 5-day turnaround time however if the listing states a 3-day turnaround time, the shipping turnaround time will be longer time frame (5-days). Another example, the banner at the top of the page states next day shipping and the listing states 3-days turnaround, the turnaround time for shipping will be 3-days. This includes all customer orders, rounds, and select big sheets which are cut on an order-by-order basis.)

We ship via either UPS or FedEx. Typical transit time is 3 business days for most orders. Midwest and West Coast transit time will be 5 -7 business days depending on location. If you need it sooner, please reach out for other options.

H & H Creations Policy for requesting a

Sales Tax Exemption?

  • A Sales Tax Exemption must be submitted and approved prior to submitting an order to avoid paying sales tax due to your exemption. Refunds will not be processed for Sales tax collection on previous orders once your account has been approved.
  • You must have an H & H Creations Customer Account to receive a Sales Tax Exemption.
  • It could take 2 business days for your Sales Tax Exemption to be approved. You will receive an email once you exemption has been approved.
  • If you request a Sales Tax Exemption during a Sale or Discount Code, you are not guaranteed to be approved before the end of the sale. If you make a purchase during the Sales or Discount Code while your exemption is being processed, any sales tax collected will not be refunded once your exemption is approved.
  • Sales tax exemptions will be certified every year. We will send you an email for your sales tax exemption. If we do not receive the updated Sales Tax Exemption Certificate your account will be set up to collect tax, and refunds will not be processed for taxes collected.

How to request

Sales Tax Exemption?

Send an email to kristina@myhhcreations.com with:

  • Your Sales Tax Exemption Certificate
  • Name and Email on Customer Account

Once your account is updated you will receive an email advising your approved of tax-exempt account set up.

If you don't receive a confirmation, please check to make sure we received your request.

Click Here to Send for Tax Exemption

Refund/Return Policy

Items that are ordered in error or that are no longer needed
are subject to a 20% restocking fee. Customer is responsible for the cost of initial outbound shipping costs (even if qualified for free shipping) and return shipping cost back to H & H Creations Tampa.

Damaged Items/Misshipments

If you received damaged or incorrect items. Please send an
email with pictures to brian@myhhcreations.com within 14 days of recieving the item.
Please include your order and tracking number with the pictures. Any misshipments or damaged items that are communicated past 15 days of recieving your item(s) are subject to approval on a case by case basis.

Glue Pockets and Material Issues

We pride ourselves with providing the best quality laser materials for your making needs. If you experience any issues, please go through the normal process of cleaning your machine, and slowing down the cut, or modify the settings. It is normal for there to be a 10% waste in any wood project. If you are experiencing issues after you tried the normal troubleshooting process, please reach out to brian@myhhcreations.com Please provide pictures of the material with the cutting issues, what laser you are using including wattage, and the cutting settings you use on the material.

Please do not discard any sheets, until we work through the issue. In rare cases we send you a shipping label to send the trouble sheets back for our review.

We reserve the right not to send replacement sheets if you do not have the trouble sheets to send back.

Carrier Shipping Delays/Lost Packages

We understand receiving your items quickly is vital to running a small business. There are times when the shipping carrier gets delayed or misplaces a shipment.

Please understand this is outside our control.

If you notice your shipment has not had any shipment updates for 3+ days, please reach out to brian@myhhcreation.com. We will reach out to our shipping representative and start and inquiry to locate your shipment. Once your shipment is deemed lost, we will resend your package at no cost, and file the lost shipment claim with the shipping company. The shipping company does not declare a shipment lost for 10 days from when the carrier picks up the shipment.

If you need your package before it is declared lost by the shipping carrier. We will send you an invoice for the orginal purchase price (including sale prices) of the item. Once payment is complete, we will ship the item. If the item is declared lost, we will refund the invoice and file the claim with the shipping company.

We use FedEx and UPS as our shipping carriers.