At H & H Creations, we know how important it is to receive your materials quickly and safely. We work hard to process orders as quickly as possible while carefully packaging your materials for shipment.
Shipping Rates
We offer simple flat-rate shipping throughout the United States:
Orders weighing up to 15 lbs: $15 Flat Rate Shipping
Orders weighing 15.1 lbs or more: $25 Flat Rate Shipping
Orders of $125 or more: FREE Shipping
Free shipping is available on qualifying orders shipped to all 50 states, including Alaska and Hawaii.
Important: If your order qualifies for free shipping, you must select the free shipping option during checkout. Shipping charges resulting from an incorrect shipping selection at checkout are not refundable.
Shipping Carriers
Orders are shipped using UPS or FedEx.
H & H Creations reserves the right to select the carrier and shipping service that provides the most economical and appropriate option for your order and delivery location.
Certain oversized materials and larger sheets may be limited to UPS due to package dimensions.
Current Fulfillment Times
We currently ship orders Monday through Thursday.
Because fulfillment times can change based on order volume, sales, holidays, custom work, and product type, please refer to the announcement banner at the top of our website for our current fulfillment time.
Most in-stock material orders placed by 12:00 PM EST may ship the same business day when our current fulfillment schedule allows.
Orders placed after the daily cutoff will begin processing on the next applicable business day.
DecoCraft & Made-to-Order Products
DecoCraft and other printed products are made to order and may have a different processing time than our standard stocked materials.
Current processing times for DecoCraft products will be displayed in the announcement banner at the top of our website and/or within the applicable product listing.
Orders Containing Multiple Product Types
All items in an order ship together.
If your order contains products with different processing times, the longest applicable processing time will determine when the entire order ships.
For example, if your standard material is ready to ship but your DecoCraft products require additional production time, the entire order will ship once the DecoCraft portion is complete.
If a product listing specifies a longer processing time than the current website fulfillment time, the longer processing time applies.
Estimated Transit Times
Shipping transit time begins after your order has been fulfilled and picked up by the carrier. Processing/fulfillment time is not included in the estimated transit time.
Typical estimated transit times are:
Most Locations: Approximately 3 business days
Midwest & West Coast: Approximately 5–7 business days
Oversized/Larger Sheets: Transit may take up to 7 business days
These are estimates only and are not guaranteed delivery dates.
Carrier delays, severe weather, holidays, peak shipping seasons, and other circumstances outside the control of H & H Creations may affect delivery times.
If you need an order sooner than our standard shipping options allow, please contact us before placing your order to discuss available options.
Tracking Your Order
Once your order has been fulfilled, tracking information will be provided for your shipment. Due to the shipping program we use for accuracy, you will receive one main tracking number for all of your shipments, click on the master tracking number to redirect you to the carriers tracking page. The carriers tracking page will have all of your tracking numbers.
Please allow time for the carrier to receive and scan your package. Tracking activity may not appear immediately after a shipping label is created.
Carrier Delays
Once a package has been transferred to UPS or FedEx, transit delays are outside the direct control of H & H Creations.
If your tracking information has not updated for 5 or more days, please fill out the Lost, Damaged, Missing or Wrong Items form so we can begin researching the shipment with the carrier.
A package is not considered lost simply because tracking has temporarily stopped updating. Shipping carriers generally require an investigation period before declaring a package lost.
Once a package is officially determined to be lost by the carrier, H & H Creations will work with you on the appropriate replacement.
Need Your Order Before a Lost-Package Investigation Is Complete?
If you need replacement material before the carrier has officially declared the original shipment lost, we can arrange to send a replacement order.
You will be invoiced for the original purchase price of the replacement items, including any applicable sale pricing. Once payment is received, the replacement order can be processed and shipped.
If the original shipment is subsequently declared lost by the carrier and the claim is approved, the applicable replacement invoice will be refunded.
Lost, Damaged, Missing or Incorrect Items
Did your package arrive damaged, or is something missing or incorrect?
Please use our Report an Order Issue page rather than our general contact form.
Damaged packages or material must be reported within 2 business days of delivery.
Missing or incorrect items must be reported within 5 business days of delivery.
Photos and additional documentation are required so we can properly research the issue and, when applicable, submit a claim to the shipping carrier.
Reports submitted outside the required reporting period may not be eligible for replacement or credit.
→ REPORT AN ORDER ISSUE
Returns Are Different from Shipping Issues
If you ordered the wrong product or no longer need an item, please review our Returns & Exchanges Policy.
Items ordered in error or no longer needed may be subject to a 20% restocking fee, and the customer is responsible for the original outbound shipping cost—even when the original order qualified for free shipping—as well as the cost of return shipping.
Damage, missing merchandise, or incorrect merchandise should not be submitted as a standard return.
Questions About Shipping?
If you have a shipping question that is not related to a damaged, missing, or incorrect order, please contact us.
Email: contact@myhhcreations.com
We strive to respond to customer inquiries within 1 business day.
